White First Aid Kit

Do you find yourself working on a PC, Laptop or mobile device and find that some things just aren’t right, or frustratingly slow?

This could be down to any number of, or possibly all of the following.



Online services are often being updated to provide new features and fix bugs to keep your hardware happy in the day to day use of your laptop, PC, iPad, smart phone etc.
However, due to the vast permutations of connecting to the internet, you might find that a site that was working well one day may suddenly load slowly or be completely inaccessible.

This could also happen when accessing one of the online services available on the University of Cumbria network, such as Blackboard, Pebblepad, Turnitin etc.
Regardless of service you may be having trouble accessing or finding performance a little under par, there are some basic checks that you can carry out which may resolve the issue.

Try a different browser


Many web sites can look quite simple on the surface, but there can be a lot of complex code in the background. Sometimes a change might affect a particular browser. It might also be that your browser is set to automatically update, and the latest version is causing an issue. If you are having problems accessing a site with one browser, try a different browser and see if that works.
Popular browsers include Chrome, Firefox, Internet Explorer and Safari.

Empty your browser’s cache

Many browsers store temporary files on the local device. This can help speed-up page loading, and prevent multiple downloads of the same content. Occasionally these stores can cause problems, but can be manually emptied. Look for options within the browser to delete browsing history or similar. Deleting “temporary internet files” is usually a good place to try first.

Deleting Temporary Internet files in Internet Explorer

Deleting Temporary Internet files in Google Chrome

Deleting Temporary Internet files in Firefox

Turn-it-off and turn-it-on again

Although a bit of a cliché, sometimes computer issues can be resolved by restarting the device. It’s usually something the Service Desk will suggest when you call them , so give it a try before calling.




Check your network connection / speed

network_speedIf a site appears to be loading slowly or not at all, you should check other sites to make sure that you are still connected to the internet and establishing that your connection speed hasn’t suddenly dropped. Try YouTube and play a video. It should play without any problems on the UoC network.


Is the site down?


It might be that the site you are trying to access is experiencing problems. Sometimes they may use social network platforms to make customers aware of their service status (for example, Turnitin has a Twitter page here; Turnitin status page), or a use a search engine to see if there are reports of the site being down.

Device changes

Have you added new hardware or software / apps to your device since you last accessed the site? Programmes that automatically update may also have changed something in the background. Operating systems and software updates, such as anti-virus, might have made changes.

Are you using a new device from last time? Have you another device that you can test with?
Is there something running on the device?


virus_newAnti-virus software often has a scheduled scan option, and you might find that a scan of the device is taking place. These scans can sometimes slow things down.


Password problems


If the site doesn’t appear to accept your password, is the “caps lock” key on? Remember that passwords are case-sensitive. If you are using a different device, check that the keyboard layout is as expected.